Why was my question marked as spam?

Lester.DeKay October 8, 2019

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2019

Hi Lester,

I saw that your question was already removed from the spam. Sometimes our algorithm gets some real questions and marks as spam, we are not sure why it happens.

If it happens again, please let us know.

Regards,
Angélica

0 votes
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2019

Hi Lester,

Thanks for reaching out about the post getting flagged as spam. 

We manually review all the requests that get flagged as spam to make sure there are no false positives caught in the filter, and it looks like the question was already removed from the spam filter so you're all set.

But digging into the cause of this a bit more there was a Edit performed on the post where you changed the phrase :filters avaliable" to "labels avaliable", when the edit was applied it looks like the browser bugged out in some way and was attempting to rapidly submit the edit multiple times in a rapid succession rather than a single communication point as expected and the filter flagged the post it thinking it was a nefarious action on a false positive.

We are doing some follow up internally to try and prevent this from occuring in the future, and thanks again for flagging it.

Regards,
Earl

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