You still haven't given any more detail that we can work with.
We need to see your configuration, your log files, what the comment is, where it's appearing (and where it is failing to appear), what you've changed and so-on
I say again though - you almost certainly need to contact Atlassian OnDemand support. You've used that flag on your question. If that is wrong and you are running your own server then please change the tags to something more representative, and look through the log files. If it is correct and you are on OnDemand, then you need to talk toAtlassian.
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...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...
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