Why the Site Administration group is being removed when removing the JIRA Service Desk permissions? Edited


We are using JIRA Cloud and recently we added the JIRA Service Desk.

Currently we are configuring the JIRA Service Desk to meet our needs.

During the configuration we noticed that the JIRA Site Administration is being disabled if the JIRA Service Desk check-box is not checked. 

Before JIRA Service Desk we had few users with JIRA Site Administration permissions and all others users.

Now we need to keep the few users to be JIRA Site Administrators but not to be agents for the JIRA Service Desk. And we do not need the JIRA Service Desk agents to have the JIRA Site Administration permissions.

Unfortunately if we remove the check-mark of the JIRA Service Desk check-box the user has no JIRA Site Administration permissions and is not a JIRA Service Desk agent also.

Please advise how to resolve this.



1 answer

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Hi Krasimir,

Application access in JIRA is set with some default groups, when you give the application access to a user he/she is automatically added to the default groups for the related application. As well as when you remove the application access by unchecking the application the user will be removed from the default groups.

In your case, JIRA Site Administration may be a default group for Service Desk application access so when you remove Service Desk access you remove the Site administration as well.

To fix this you should make the JIRA site administrators groups a non-default group. To do so:

  1. In your instance click on Cog > User Management
  2. Click on Application Access in the left bar
  3. Select View Configuration
  4. On JIRA Service Desk list click on Make this a non-default group near to the admin group


You may use this documentation for further information:


Hope it helps

Best Regards
Adriele Radmann

Hi Adriele,

Thank you so much for your help and the detailed clarification on this topic.

Now everything works fine.

Good Job !

Best Regards,


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