It looks to me like one of your inexperienced adminstrators has added "unresolved" to the list of resolutions.
Go to Admin -> Issues -> Resolutions and look at the list. If it has "unresolved" on it (or any other phrase that means "not closed"), edit it and change it to "Broken Resolution option - do NOT select this".
Then check your struck-out, but unresolved issues again.
Hi, how are you doing?
I'm looking for your solution, and it's been placed unresolved, since the value of the field once changed to any other, does not allow you to return to unresolved, since it is not presented in the field and needs this value in specific.
For that reason it was included, I followed the process that mentioned, and changed the name of the value, but the occurrences did not undergo changes.
@Nic Brough _Adaptavist_ Just what I created, because natively does not exist.
An occurrence starts with the value "unresolved", if with the progress of the flow you change the resolution to any of the others and try again to return to "unresolved" it does not appear in the list of the combo.
So I went directly to Admin -> Issues -> Resolutions, but this value also does not exist in the list of resolutions, so I created an "unresolved" resolution to meet user demand, which needs to be able to switch from any resolution to "unresolved" .
Thanks, that has cleared it up perfectly. You say
> so I created an "unresolved" resolution
That is the problem. You should never do that.
Now what you need to do is:
That will stop the damage spreading.
Now you will probably want to fix the broken ones that now have "do not use" on them. You need to do one of:
If this occurrence had started as "Unresolved", and at one time I had edited "Fixed" and again for "Unresolved" before the transaction that would make this exchange, could this possibly cause the problem?
the passed integrity checker did not return any errors, "indexing" was also passed without any errors, our log does not contain an error linked to this project and in its database.
The version of the jira presented is version 6.4.”