Why some Jira users information shows JIRAUSER****** in system?

[Jason Liu]

We found that some users information showed difference. In issue history, some of their information showed such as Jason Liu(JIRAUSER123456). Some of them are normal showed their username like Jason Liu(Jasonliu). Anyone knows why?

[Dam · Accepted solution]

Hi @Jason Liu 

It's related to a new feature in Jira Server / Data Center: Anonymizing users for GDPR compliance.

It's all explained here: https://confluence.atlassian.com/adminjiraserver/anonymizing-users-992677655.html

It was shipped in Jira since 8.7.X version: https://confluence.atlassian.com/jirasoftware/jira-software-8-7-x-release-notes-990550432.html

I hope this helps. 

Cheers,
Dam. 

[Jason Liu]

Hi Dam, We are using Jira 8.5.2 and I didn't see the anonymize in user management. So is it not in our Jira version?

[Dam]

Hi @Jason Liu 

The change of the user key was introduced in Jira 8.2.0: 

• https://confluence.atlassian.com/jiracore/preparing-for-jira-8-2-975041001.html
• https://blog.developer.atlassian.com/important-gdpr-changes-in-jira-server/

You don't have yet the Anonymizing users feature, but user key is in place ;) 

Cheers,
Dam.

[Jason Liu]

Hi Dam, If I got a log saying JIRAUSER****** doesn't have permission of a project, how can I know which user it is? Could you give me a way to check JIRAUSER******'s information?

[Dam]

Hi @Jason Liu 

You can use the API for that ;) 

https://docs.atlassian.com/software/jira/docs/api/REST/8.5.2/#api/2/user

For example:

BASE_URL/api/2/user?key=JIRAUSER10100

 I hope this helps again. 

Cheers,
Dam.

[Jason Liu]

Hi Dam, 

How can I disable this user key function?

[Dam]

Hi @Jason Liu 

Well now you can't disable it, it's shipped in the product itself... It's the new way of Jira to store users. 

Atlassian changed the approach of storing users so that all user keys for new users (no changes for existing users) have the following format: JIRAUSERXXXXX.

Dam.

[Jason Liu]

Thank you, Dam.