Why notification is considered as spam, phishing

Hello there

I'm using Jira 6.0 to send notification by mail and always, it is considered as spam. As i use several external adress ( with JETI plugin), i cannot setup all mail server from customer to accept those mail.

So i wonder what can be the root cause of that because when i write manualy a mail to my customer ( even the first time), this first mail is not considered as spam, so why not with notification from Jira, any idea ?

Thanks in advance.

1 answer

I believe this is due to the fact that JIRA might send over 100 updates if it is real busy and most mail servers will block or spam due to the fact that a lot are send.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,322 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot