Why jira User directory users from active-directory have no email?

[Sebastien Ashby]

Our JIRA instance uses MS Active Directory server for user directories.

But many users have an empty email field when viewing them in JIRA User Management.

Because of this these users are not receiving notification emails.

We cannot figure out what differentiates the users which get their email field properly populated from active-directory from those who do not.

We are using JIRA v6.3.4#6332-sha1:51bc225

Any help is appreciated.

Our Directory Configuration Summary is:

Directory ID: 10001
Name: MS Active Directory server
Active: true
Type: CONNECTOR
Created date: Thu Nov 07 11:45:18 EST 2013
Updated date: Wed Jan 07 10:27:05 EST 2015
Allowed operations: [UPDATE_USER_ATTRIBUTE, UPDATE_GROUP_ATTRIBUTE, DELETE_GROUP, UPDATE_GROUP, CREATE_GROUP]
Implementation class: com.atlassian.crowd.directory.MicrosoftActiveDirectory
Encryption type: sha
Attributes:
"autoAddGroups": "jira-users|jira-developers"
"com.atlassian.crowd.directory.sync.currentstartsynctime": "null"
"com.atlassian.crowd.directory.sync.issynchronising": "false"
"com.atlassian.crowd.directory.sync.lastdurationms": "44"
"com.atlassian.crowd.directory.sync.laststartsynctime": "1420644425330"
"crowd.sync.incremental.enabled": "true"
"directory.cache.synchronise.interval": "3600"
"ldap.basedn": "OU=Company Users and Groups, DC=company, DC=com"
"ldap.connection.timeout": "10000"
"ldap.external.id": "objectGUID"
"ldap.group.description": "description"
"ldap.group.dn": ""
"ldap.group.filter": "(objectCategory=Group)"
"ldap.group.name": "cn"
"ldap.group.objectclass": "group"
"ldap.group.usernames": "member"
"ldap.local.groups": "true"
"ldap.nestedgroups.disabled": "true"
"ldap.pagedresults": "true"
"ldap.pagedresults.size": "1000"
"ldap.password": ********
"ldap.pool.initsize": "null"
"ldap.pool.maxsize": "null"
"ldap.pool.prefsize": "null"
"ldap.pool.timeout": "0"
"ldap.propogate.changes": "false"
"ldap.read.timeout": "120000"
"ldap.referral": "true"
"ldap.relaxed.dn.standardisation": "true"
"ldap.roles.disabled": "true"
"ldap.search.timelimit": "60000"
"ldap.secure": "false"
"ldap.url": "ldap://ad-01.company.com:389"
"ldap.user.displayname": "displayName"
"ldap.user.dn": ""
"ldap.user.email": "mail"
"ldap.user.encryption": "sha"
"ldap.user.filter": "(&(objectCategory=Person)(sAMAccountName=*))"
"ldap.user.firstname": "givenName"
"ldap.user.group": "memberOf"
"ldap.user.lastname": "sn"
"ldap.user.objectclass": "user"
"ldap.user.password": "unicodePwd"
"ldap.user.username": "sAMAccountName"
"ldap.user.username.rdn": "cn"
"ldap.userdn": "auth_atlassiantools@company.com"
"ldap.usermembership.use": "false"
"ldap.usermembership.use.for.groups": "false"

[Sebastien Ashby]

Issue was resolved.

It was found that our IT department "forgot" to populate the mail attribute of new users in active directory.

Once populated it reached JIRA just fine.

Thanks!