Also known as: why does my trigger-happy mouse finger click "Cancel" instead of "Confirm" all the time, and should the buttons be the other way around?
This might be a "Feature" or a "Suggestion" that you can open up with Atlassian so they might consider (support.atlassian.com).
The modern day browsers have a feature where it will "warn" you if you try to exit or end the session of your browser and you have an input field that has not been "posted" to the server side yet but I guess that won't solve your problem here.
I've read somewhere that Apple (especially Steve Jobs) and Microsoft have this huge conflict with dialog buttons that asks for confirmation. Steve really hates when you click "cancel" or "delete" then it's going to ask you "Are you sure what you are doing". So I guess it's really a preference and Atlassian might have preferred not to do it in the Comment box.
I absolutely agree that unnecessary confirmation for obvious user action is annoying. When the intended interaction is clearly defined, a confirmation dialog is a step in the way of doing what you want to, unless it's something so important and undoable that it simply must have one (e.g. deleting files, accounts, etc.).
However, the comment form is already a confirmation dialog (there is already the option to confirm or cancel your comment), and the buttons are next to each other and of equal importance, visually. There are differing schools of thought when it comes to whether "confirm" or "cancel" should be on the left or right, but my muscle memory certainly has me cancelling at least 10% of the comments/issues I create on JIRA before I even know what I'm doing.
I'll pass my feelings on to Atlassian Support. Thanks!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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