Why is my user renamed on login?

This is the oddest thing. Her name is set up as her full first name and last name. But when she logs in, her name gets changed to just initials. She uses Google to log in. I change it back. She logs out and logs back in, and it gets changed again. Anyone seen this before, or have any ideas as to why it could be happening?

1 answer

0 vote
Ann Worley Atlassian Team Apr 26, 2017

I have an idea why it could be happening. If the username is just initials in G Suite (Google) it could change it back every time she logs in:

Manage users without group-based syncing

"Once your users are linked, Atlassian Cloud will keep your users' details up-to-date by synchronising the account's details from G Suite each time the user logs in. If the user's information is manually overridden in Atlassian Cloud, the link is essentially broken, and Atlassian Cloud will not update the user's information from G Suite again."

When you change the name to first and last name, are you doing that in Atlassian Cloud? If so, theoretically that would "break" the link so it doesn't update from Google any more.

That's what we thought originally, as well, but her Google account is not set up that way. It seems fine now - Atlassian was doing some migrations of users at the time, which may have caused the issue. Very weird.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,301 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot