This is the oddest thing. Her name is set up as her full first name and last name. But when she logs in, her name gets changed to just initials. She uses Google to log in. I change it back. She logs out and logs back in, and it gets changed again. Anyone seen this before, or have any ideas as to why it could be happening?
I have an idea why it could be happening. If the username is just initials in G Suite (Google) it could change it back every time she logs in:
"Once your users are linked, Atlassian Cloud will keep your users' details up-to-date by synchronising the account's details from G Suite each time the user logs in. If the user's information is manually overridden in Atlassian Cloud, the link is essentially broken, and Atlassian Cloud will not update the user's information from G Suite again."
When you change the name to first and last name, are you doing that in Atlassian Cloud? If so, theoretically that would "break" the link so it doesn't update from Google any more.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot