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Why is my avatar disappearing every time I log off Jira?

Every time I shut my computer down my avatar disappears and I need to go back into my profile to re-upload the avatar.  Please help.

1 answer

0 votes
Fadoua Community Leader Oct 18, 2019

@Crssy 

Let's first try to know if you are a server or cloud user.

Does you URL end with Atlassian.net? If yes you are a cloud user.

Even though you are a Cloud User, once you save an avatar to your profile it should remain there. 

  • What file extension is your avatar?
  • Does this behavior happen on different browsers?
  • Did you try to log in to Jira from a different computer?

Based on your answers, we will try some troubleshooting.

Best,

Fadoua

Everyday when I log back on in the morning the avatar disappears. I don't have to upload the picture everyday however I always have to reselect it from the place with all the avatars.  

 

What file extension is your avatar?

JPG file (10.0KB)


Does this behavior happen on different browsers?

The same thing happens in explorer and chrome


Did you try to log in to Jira from a different computer?

Yes, the same thing happens

I  believe we are using a cloud since we long on from a browser.

Fadoua Community Leader Oct 21, 2019

@Crssy 

Atlassian Tools are web based either you are a cloud or server user.

If your Jira's URL ends with Atlassian.net you are a cloud user even though moving forward Cloud users can customize their URL (It wasn't possible before).

Are you a Jira admin? If yes do you have access to the logs? 

If you don't have access to the logs, you are definitely a Cloud user.

Best,

Fadoua

I am not an admin (or what is called a project leader in our system).  The URL does not end with Atlassian.net.  It's actually jira.[company's name].com

All other coworkers picture remain however mine does not.  

When you say access to logs, what do you mean?

Also what is the solution to this issue?

Fadoua Community Leader Oct 21, 2019

@Crssy  You are a Server user then. Your Jira System Admin should be able to check the logs and see what error displays by your name.

Usually Application Logs is where admins look when there is a problem. They help us in our troubleshooting steps.

Please let me know if you have any other questions.

Best,

Fadoua

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