Why is cloning tickets so slow all of a sudden?

Our JIRA was recently updated to the newest version and ever since, cloning a ticket has become a 5-minute affair. This is extremely irritating. Any suggestions on why this is happening or a fix?

1 answer

Is it only cloning? Is creating also slow? I don't think we're going to be able to troubleshoot this kind of thing in this kind of forum. I would urge you to contact your admins (if you are not the admin) and reach out to Atlassian or a Partner to troubleshoot.

It's just cloning - not creating tickets. I was wondering if anyone else had run into the same problem with the 'new' version of JIRA, where instead of getting the sidebar with the ticket detail it is a pop up in the window and you can't use the keyboard shortcuts to delete/clone/move etc any more. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot