Why is JQL Auto-Complete not listing options for one Custom Field?

[Mark Symons]

My JIRA v6.3.4 uses multiple custom fields of type checkboxes, all with search template "Multi Select Searcher".  For all but one of these fields, JQL Auto-Complete is working fine.  However, the most recently added field is not auto-completing.

Thus, I can perform a query based on "customfield1 AND customfield2", and as I type, I get auto-complete working great for customfield1....  and nothing whatsoever for the (new) customfield2.

I have checked and the answer is not in the KB article JQL Auto Complete is no longer working for individual users. 

Any thoughts?   It's quite important that Auto-Complete should work for this field or it becomes far less useful.

I am happy to work with the (MySQL) database if that would help me investigate the problem and solve it.

[Mark Symons · Accepted solution]

Sigh...  I have fixed the problem.  Auto-Complete is now working well.

All I had to do was tweak the configuration of the custom field and change the applicable issue type from a sub-set of issue types to "All Issue Types".

I am delighted that all the options now list...  it makes such a huge difference to usability.  Still, it does seem to me that JIRA should not have behaved this way.

[Rick Trudeau]

Hi Mark, You've run into the bug described at https://jira.atlassian.com/browse/JRA-35126 Please go vote for it! I get hit by this bug all the time and it's beyond me why its considered Minor given that it completely breaks auto-complete.

[Jobin Kuruvilla [Adaptavist]]

First thing to check is whether the field has a searcher associated with it or not. If it has one, then check if the field is available in the context of your search (for the project and issuetype selected).

[Mark Symons]

Thanks for the speedy response, Jobin. Checking the customfield table, CUSTOMFIELDSEARCHERKEY = com.atlassian.jira.plugin.system.customfieldtypes:multiselectsearcher This matches the config as seen in UI, and reported in original question. I did neglect to mention that JIRA has been re-indexed multiple times since the problem custom field was added. Both "Background re-index" and "Lock JIRA and rebuild index". The auto-complete never works. Either when typing a simple global query: "My Custom Field" = ...or a more specific: Project = "My Project" AND issuetype = Defect AND "My Custom Field" = The problem is only with Auto-Complete. If I specify the options (that are failing to display automatically) then the JQL search works just great. Examples: "My Custom Field" = option1 "My Custom Field" in (option2,option3)

[Jobin Kuruvilla [Adaptavist]]

Ah ok. Any error in the logs when you trying the auto complete?

[Mark Symons]

There are no errors in the logs, examining acces log, plus atlassian-jira.log and catalina.out. I have just used Firebug plugin to examine what is being returned from the JIRA server. The response is HTTP 200, and the JSON content is: {"results":[]} By the way, I have not yet logged a Support Call with Atlassian... preferring to try here first.