Why doesn't synchronization work as expected?

Put a user in the appropriate AD group, for example JIRA-Developer and JIRA-User on the domain controller. User is in both groups.

 

Go to Jira. Re index. Go to User Administration | User Directories - AD is R/O and is first. Click Synchronize. Sometimes does something, mostly it placates the admin...

User is still not available in Jira.

Wait 24 hours.

Now User shows up.

Crazy. I don't understand why Atlassian doesn't take AD more seriously. This impacts my business.

 

2 answers

0 votes

There's something wrong with your connection, but it's hard to tell what from what you're seeing.  What are the settings, and what does the log say is going on?  (Ideally, look on both sides - JIRA and the AD logs)

This is only for NEW users, I have 50+ users that it works fine for.

Even waiting doesn’t work.

 

The only thing that works is to have the user login – then the cache is populated.

 

I am trying to set up new projects for users, can’t make them owners if they have not logged in yet.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,895 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you