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Why doesn't JETI send mail when an issue is resolved?

Vera Henrichs
Vera Henrichs
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November 30, 2014

Have setup JETI as I wish, but it doesn't send an e-mail when an issue is Resolved and someone comments on it (through mail). How come and where to set this straight?

JIRA 6.3.9
JETI 5.5.0.6


Thank you.

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Paul Pasler
Paul Pasler
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 30, 2014

You surely looked through the documentation? JETI Docu

Maybe you could try to to set up a Workflow function as described here: Email This Issue Workflow post-function

Does the plugin work as it should in other cases?

 

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Vera Henrichs
Vera Henrichs
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November 30, 2014

Yes, it works like it should. Ok, i sometimes get errors, but that's because there's a loop then and it's with open or in progress issues. I have not done anything with post-functions so I'll have a look at that. Thank you.

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