Why does `@` not work when i try to mention my team members in a comment?

[Jeremy Brooks]

This is a weird one, all of my team are able to use the `@` symbol to mention others in any comments they make on JIRA issues. but when I try to do the same, it does not seem to find any one and it doesn't even look like its doing a search.

Has anyone experienced this before?

I have checked my user permissions and should be able to do this I am sure. Plus the most confusing thing is I'm an admin for JIRA and for the project, so that's doubly confusing.

[Nic Brough -Adaptavist- · Accepted solution]

Admin rights give you admin rights, not "everything".

Check the global permissions.  Does your account match the rule for "browse users"?

[Jeremy Brooks]

That was it, thank you, in my system we have the global permission "browse users" setup up for all "jira-developers" and I was not a member of that group. I'm still not clear why admin permissions doesn't inherit all permissions like many other systems. It would make life a bit simpler for JIRA admins and is more inline with normal practice in terms of user OS permissions etc.

[Nic Brough -Adaptavist-]

>I'm still not clear why admin permissions doesn't inherit all permissions like many other systems.

Because it's a terrible permissions model that makes your admins unable to "see the wood for the trees", and means it's easy for them to make mistakes or do things that are undesirable.