Why does my Jira say that my maintenance is expired, yet Atlassian says it isn't?

I opened a case with Atlassian support and they sent me here. My Jira instance says that maintenance expired in 2015 but Atlassan support just tells me it was renewed in 2017 and closes the case. Is there a way to resolve this?
WhyNot.png

Any help appreciated.

 

1 answer

2 votes

When you renew a Server licence, you get a new key for the server.

My guess is that you have not applied that to your server.  You can find it in your my.atlassian account, the one that bought the licence (or has been added to the licence as a billing or technical contact)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot