Why does my Jira say that my maintenance is expired, yet Atlassian says it isn't?

I opened a case with Atlassian support and they sent me here. My Jira instance says that maintenance expired in 2015 but Atlassan support just tells me it was renewed in 2017 and closes the case. Is there a way to resolve this?
WhyNot.png

Any help appreciated.

 

1 answer

2 votes

When you renew a Server licence, you get a new key for the server.

My guess is that you have not applied that to your server.  You can find it in your my.atlassian account, the one that bought the licence (or has been added to the licence as a billing or technical contact)

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