Why does my JIRA Avatar keep disappearing?

Nikki February 22, 2017

Recently, my boss asked me to put my Avatar back in my JIRA profile.  I was confused, as I had never removed it, but I also had not noticed that it was no longer showing up.  Unconcerned, I simply re-uploaded the image, refreshed my browser, and there it was.  Throughout the day, I noticed that every time I glanced at my profile, the Avatar was missing, and my boss mentioned again that I needed to replace it.  What am I to do in order to make my Avatar stay put?  I use a Windows 7 Professional OS and Firefox browser (he uses Chrome).  Any suggestions are appreciated.  Thanks!

PS-I re-added it and refreshed the browser right before posting this, so please don't point out that it is there now, I promise you, it will be gone shortly.

6 answers

5 votes
Stephen Blackwell February 22, 2017

This is also happening across teams that I am administering. Avatars are dropping out for no apparent reason (also using Chrome).

0 votes
Sanjeev Rai September 23, 2020

Same issue happening with our JIRA instance as well. Also, If I load the gravatar image in new tab and then go back and refresh the jira page then gravatar images start loading fine. After sometimes it start disappearing again.

0 votes
Christo Neethling May 22, 2019

We are also having the same issue

Sean May 30, 2019

After 2 years this keeps happening...sad.

 

I wonder if Craft users are having such trivial issues with their app? May have to find out.

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Deleted user July 24, 2019

This just happened within the past week for myself and some team members. Very strange. 

0 votes
Ehsan Rezaie January 18, 2018

I had this issue and fixed it by adding an avatar to gravatar.com associated with my JIRA email address.

0 votes
Iain Waddell December 13, 2017

Same here. Just started a trial and had to add it three times in the first 90 mins of use. Very poor

0 votes
Corwin Myers October 27, 2017

This is also happening for me. Anyone have a suggestion? 

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