Why does mail moved to a mailbox not "pop" to JIRA?

When people mail to helpdesk@mycompany.com, every minute the mail will "arrive" in JIRA. No problem here. But when we move mail to the mailbox helpdesk in Microsoft Outlook, the mail stays in the mailbox and will not "pop" to JIRA every minute...

How come and how to fix this?

(I hope I have made myself clear...)

1 answer

Hi Vera,

I am not sure if I understand your question. JIRA can be configured to automatically create issues or comments on existing issues based on incoming messages received by a mail server or external mail service, if you are just moving messages in your Outlook desktop/web application, this messages will not retrieved by JIRA.

For further information, had a look in the KB on the link below


Regards, Teilor

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

469 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you