Why does gmail/jira turn carriage returns into something else?

Hi there, having a little issue with HTML email rendering in gmail, not sure what the cause is:

  1. An issue is created in jira, and i recieve a HTML notification email about it.
  2. From my gmail account, I reply.
  3. The reply appears in Jira OK.
  4. I am configured to be notified of my own updates.
  5. A notification email is sent, i see it, but it is rendered badly with carriage returns in the wrong place etc.

and/or as per the image;

1 answer

0 vote
Pedro Cora Atlassian Team Oct 01, 2013

Julius,

This is relative to the size of your screen and also your web-browser. If you increase the width of the screen, JIRA will modify the size of the issue view. The same if you reduce it.

Hi Pedra, thanks for your reply. This is the same email rendered on a 24" LCD.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot