I tried to send a mail to all JIRA users via the admin UI and this did not work because it failed to send mails to some users. The mail address of these users is syntactically correct, however those adresses are not valid anymore because they have left the enterprise. In our Crowd instance all those users are flagged as inactive.
Shouldn't JIRA ignore inactive users when sending mails?
We are using JIRA 4.4.4 and Crowd 2.7.2.
Mails which are send over the UI take roles or groups as reference for sending the mail.
Check the roles of the users who cause the error - it could be some of them are assigned to a project as single user and not assinged by groups.
Hope this can help.
Thanks for the input, but: none of these users is assigned directly to a project. The only thing they seem to have in common is that they are deactivated (I take this info from the logs ... but since we have about 300 deactivated users I may have overseen something)
BTW, I forgot to mention: I selected the group 'jira-users' when sending the mail.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs