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Why does JIRA continue to show (2) for a status in the issue view even after I fix the workflow?

Hi - my team recently ran into an issue where tickets were not able to move from the current status to a previous one. I decided to edit the workflow by checking the ""Allow all statuses to transition to this one." This however has added the (2) to some of the statuses. I tried to then delete the transition between the statuses but the (2) still appears.

3 answers

0 votes
John Funk Community Leader Oct 10, 2021

Hi @Lina Abu-Baker  - Did you ever get this working?

While creating a second transition to the single status, reuse the transition name(if you're not using any other configurations on it) instead of creating a new transition name.

0 votes

This suggests you have more than one status of that name in the workflow, or you have two or more transitions of the same name into it.

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