Why does JIRA continue to show (2) for a status in the issue view even after I fix the workflow?

[Lina Abu-Baker]

Hi - my team recently ran into an issue where tickets were not able to move from the current status to a previous one. I decided to edit the workflow by checking the ""Allow all statuses to transition to this one." This however has added the (2) to some of the statuses. I tried to then delete the transition between the statuses but the (2) still appears.

[Nic Brough -Adaptavist- · Accepted solution]

This suggests you have more than one status of that name in the workflow, or you have two or more transitions of the same name into it.

[Alo Joosepson]

In my case 2 transitions had the same name. Thank you very much for this suggestion. It helped me to solve it.

[John Funk]

Hi @Lina Abu-Baker  - Did you ever get this working?

[John Funk]

Going to mark this as accepted. 

[Madhumitha N]

While creating a second transition to the single status, reuse the transition name(if you're not using any other configurations on it) instead of creating a new transition name.