Why do we sometimes get a permission violation error on hyperlink - and sometimes not - for the same hyperlink?

I have an Excel spreadsheet with hyperlinked issues in a cell.

If I have a browser open, logged into JIRA, and click on a hyperlink - I get a "permission violation" and it wants me to log in.  I log in and we're fine.

I can then click on a seperate hyperlink...and I get the same problem, yet clearly i'm logged in.

but if I close all browser instances, and click on the same hyperlink - 

      it opens the browser and takes me to my intended issue without having to log in.

What is going on here?

1 answer

Hi Lee,


Please go to support.atlassian.com and raise a issue ticket providing your instance URL, screenshot of the error and file and steps to reproduce as well.



Henrique Freitas

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,119 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot