Why do I get an error via mail (twice) when I log work on an issue?

When I log work on an issue, within a few minutes I recieve the nex mail twice:

An error was encountered upon synchronizing Issue: ROC-1.

Below are the errors:

Error updating remote object, caused by. Error status 401:<?xml version="1.0" encoding="UTF-8"?> <hash>

<error>Couldn't authenticate you</error> </hash>

These errors are also logged in the Diagnostics section in the Administration Console.

The work log succeeded, so I don't understand why I get these emails.

2 answers

0 votes

Did you integrate the system with a remote tool like zendesk?

Yes, it's integrated with Zendesk

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