Why cant i see my sla's in my issues. Have 7 steps. In some transitions I can the SLA in others I dont. Why?


This is my work flow.

I had 3 SLAs from 'ISSUE ASSIGNED' to 'ISSUE TAKEN' they were appearing fine.

I had 2 from 'ISSUE TAKEN' to 'AWAITING CLIENT' they were fine as well.

I had 1 sla from 'AWAITING CLIENT' to and 1 vice versa. These 2 SLAs wont show up.

I tried different projects etc. Can I know whats wrong.

My SLA setup and everything is same.


1 answer

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It's either that something is wrong with the JQL for the missing SLAs


can you try moving a ticket to "AWAITING CLIENT" if this is a starting point of a SLA, as soon as ticket is changed to this status the SLA metric should appear. Can you give it a try?

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