Why can't new JIRA users see projects, issues?

Our system admin recently added a few new users to JIRA OnDemand (or Cloud or online or whatever it's called now). None of the new users can see any project or issue, even those issues that are assigned to them. It is as if they do not have Browse permission.

However, the new users have been added to the Developers role. They are not members of the Users role, but are members of jira-users. The project is using the Default Permissions Scheme, so Developers should have all of the usual, default permissions, including Browse.

What else might be wrong? What other configuration problems could I (or our system admin) check for?

Here is what one of those users sees when she logs in:

and this is what she sees if she goes to a URL I provided her to one of the issues assigned to her:

4 answers

1 accepted

0 votes
Accepted answer

Apparently the new accounts had to be explicitly added to the Users role, in addition to the Developers role, in order to have Browse permission. It seems that the Users role permissions do not automatically confer to Developers.

Hi there,

If the developers role is in the 'browse' global permission, you can try to check if those users are also on the 'jira-users' group and any other that is necessary. You could also verify if the roles or groups that those users have are in the project's permission.

If that is all set as well, could you send us a screenshot of what message they get when trying to access an issue?


Having this exact same issue. JIRA Permissions helper says this person does not have the "Browse Permission" option. Even though he is in the group that allows that permission. If I manually add a single person to the permission, it works. But if they are in the group, it acts like he is not in the group.


I have an open bug that has yet to be responded by Atlassian where I added a completely new group, and I am not able to add that group to permissions at all. It just does not show up.

I thought I had this problem too, but I figures out what was really the problem (not a bug in Jira)


My Project Settings -> Permissions  didn't have "Project Role (Users)"  for the "Browse Projects" permission.


Adding "Project Role (Users)" to "Browser Project" fixed it for me.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

387 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you