I made a cloud backup from an organization and while trying to import it to another organization this error occurred i don't know why? It was worked normally before
Error:
Import error
There was an error importing file jira-export (4).zip. Please try again or choose a different file.
Hi Alaa,
Try to rename the file to a simpler name (e.g., jira-export.zip
), ensuring there are no special characters or spaces. Also, verify that the ZIP file contains all required files and directories.
Thanks @Cristian0791 for your response. I already renamed it to the default name "jira-export.zip" and the issue is still exist
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Hi @Alaa Kassem
Please reach out to Atlassian Support, they can look at the instance and the logging, to see what could be an issue here.
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