Why can't import ira cloud backup to a new organization?

Alaa Kassem August 30, 2024

I made a cloud backup from an organization and while trying to import it to another organization this error occurred i don't know why? It was worked normally before
Error:

 

Import error

There was an error importing file jira-export (4).zip. Please try again or choose a different file.

2 answers

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Cristian0791
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August 30, 2024

Hi Alaa,

 

Try to rename the file to a simpler name (e.g., jira-export.zip), ensuring there are no special characters or spaces. Also, verify that the ZIP file contains all required files and directories.

Alaa Kassem August 30, 2024

Thanks @Cristian0791 for your response. I already renamed it to the default name "jira-export.zip" and the issue is still exist

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Marc - Devoteam
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August 30, 2024

Hi @Alaa Kassem 

Please reach out to Atlassian Support, they can look at the instance and the logging, to see what could be an issue here.

Alaa Kassem August 30, 2024

OK, thank @Marc - Devoteam I'll do that

Like Marc - Devoteam likes this

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