Why can't I see the Conditions, Validators, Triggers tab on the transition?

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February 26, 2019

I have installed my own JIRA Software, and trying to set up perfect workflow for my project. The problem is that I don't see conditions, triggers, a validator for transitions. I can see Properties only. What's going on? How to switch on needed options?


Ok if triggers appear only if connected to git system. But what about others?

2 answers

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Deidre East May 3, 2024

If one is using Jira Cloud, the triggers, conditions, validators, and post functions don't appear while using the new editor (which I actually like).  I had to switch to the old workflow editor and then I could see those options when I clicked on a transition.

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Petter Gonçalves
Atlassian Team
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February 26, 2019

Hello Svitlana,

Welcome to Atlassian Community!

The link you placed on the properties is from a Cloud JIRA instance, however, you mentioned that you have installed my own JIRA Software. Could you please confirm if you are using a JIRA Server or Cloud instance?

Additionally, can you please send a screenshot of your workflow displaying what you get when you click on a transition?

To add Validators, Conditions and Post functions to a Workflow transition, you must first click to Edit your workflow - The advanced options are not allowed on the view display.

Better explaining:

- Navigate to JIRA Settings > Issues > Workflows 

- Find your workflow and click to edit it

- On Diagram view, click on the transitions you would like to add validators, post functions or conditions and a panel should open with these options:

Screen Shot 2019-02-26 at 18.16.20.png

Let me know if this information helps.

Chris Shaffer May 7, 2020

I'm using Jira SD Cloud on a paid license and I can't see most of those, particularly I need Validators to setup a Workflow and it just doesn't exist.

Screen Shot 2020-05-07 at 9.34.20 AM.png

Chris Shaffer May 7, 2020

NVM I realized when I looked at your screenshot vs. mine I was actually clicking on the status name, rather than the line/arrow for the Transition.

It would be very helpful if this was clarified in the Jira documentation.

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2020

Hello @Chris Shaffer

Thank you for your feedback, however, it is pointed in the documentation that those advanced options (Validators, conditions, post functions, etc) are related to transitions, not statuses:

Advanced workflow configuration 

Anyway, we can always mislead some information in Jira documentation since it's a complex application with several details.

Let us know if you have any suggestions or tips to make it more clear.

Chris Shaffer May 7, 2020

I understand it's mentioned, however it's not obvious that "transition" means the little line with an arrow.

A screenshot would have been quite helpful.

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