Why can't I edit canned responses in JETI add-on?

After creating about 30 canned responses in the JETI add-on, I'm unable to edit any of them. Each time I select the edit option next to a canned response, I get a 404 page not found error? We're running JIRA 7.3

1 answer

1 accepted

I noticed the day after we upgraded that there was an update to the Email This Issue add-on (version 7.1.0.1) which I installed and now the edit feature in canned responses works.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

111 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you