Why can't I delete a user I see in bitbucket

We are using Jira as our user directory. Somehow I got myself into a state where I see a user in bitbucket coming from my jira server, but that username no longer exists. I may have gotten into this state by editing that old username to something new. Is it now just an orphan? It doesn't seem to be eating up my license but I would like to get rid of it.

1 answer

0 vote

Hi Eric,

Are you seeing this under Administration > Users?  Also, do you see the new name you changed the old one to?

It would be helpful to have a screenshot of what you're seeing and then we can go from there.



This is interesting. I just went back in and I don't see that issue anymore. I think at this point we can consider this "solved". I will reply to this if I have similar issues as I set up other users.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot