Why are my customers are not able to see attachments that i attach to a ticket?

[SPS Support]

My customers(who use a portal) are not able to see attachments that i save against a ticket.  Has anyone seen this before?  If so, how can i fix it?

[Ravi Sagar _Sparxsys_ · Accepted solution]

In JIRA Service Desk when you attach a new file you have to option to either "Share with customer" or "Add to issue only".

Try again and it should work.

Ravi

[SPS Support]

Thanks for your help.

The same customer is also saying they can not see ticket that we raise in Jira.  Any reason for this?  Is it because they are on a customer portal?

Many Thanks