Why are JIRA Toolkit Plugin fields not showing?

We are using JIRA OnDemand.  JIRA Toolkit Plugin is enabled in add-on management section: 

Screen Shot 2015-05-21 at 13.19.54.png

... but we are not seeing any of the additional fields etc.  For example, if we try this query:

project = "myProject" AND created >= 2015-02-01 AND created < 2015-04-01 ORDER BY "Comments count"

we get an error message: Not able to sort using field 'Comments count'. 

The additional fields are also not showing in the list of 'Custom fields', nor in the Default field configuration list of fields.

What are we missing?




1 answer

1 accepted

4 votes

Did you create a custom field under Administration > Custom Fields using the field types from JIRA Toolkit?


No I hadn't tried that - have done so now and it's solved the problem. Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you