Why are JIRA Toolkit Plugin fields not showing?

We are using JIRA OnDemand.  JIRA Toolkit Plugin is enabled in add-on management section: 

Screen Shot 2015-05-21 at 13.19.54.png

... but we are not seeing any of the additional fields etc.  For example, if we try this query:

project = "myProject" AND created >= 2015-02-01 AND created < 2015-04-01 ORDER BY "Comments count"

we get an error message: Not able to sort using field 'Comments count'. 

The additional fields are also not showing in the list of 'Custom fields', nor in the Default field configuration list of fields.

What are we missing?




1 answer

1 accepted

4 votes

Did you create a custom field under Administration > Custom Fields using the field types from JIRA Toolkit?


No I hadn't tried that - have done so now and it's solved the problem. Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot