Why am I unable to add the Assignee field when creating an Issue?

Whenever I create a new issue, the "Assignee" field is missing. I looked into the Configure Fields drop down and Assignee was not one of the options there. I then went to JIRA Admin, then to Screens so I could edit the Default Screen Scheme. Once there, I saw Assignee as one of the options. I even deleted the majority of the other options just in case Assignee was somehow being excluded. However, this solved nothing and merely decreased the number of options for creating an issue.

I have put multiple people onto this project, so I know it's not an issue of no one being available to be added.

I will soon have a lot of projects with a lot of people, and going into each Issue manually to change who its assigned to is unreasonable.

Thanks for your help

1 answer

1 accepted

0 vote

It sounds like you do not have the "assign issue" permission in your project(s).

Much appreciated. I figured that administrators would have the ability to do things like that.

Ah, no, it has to be granted. The point of a system admin is to administrate the system. The rights to do things in projects are (rightly) separate from that. I know it's counter-intuitive at first, but it's actually a terrible model of permissions to allow admins to do everything just because they're admins (although, it's fine for an admin to set it up that way, as long as they choose to do it)

Anyway, you'll find this applies to other things as well - be assigned, change reporter, set resolutions and versions. Basically, always start with a look at the permission scheme when you can't do something!

Ah I see. I think the confusion came because "administrator" was set up separate from "system administrator". Our version of admin is basically just a manager, and the situation we have is such that we want to be the main ones using the system for various reasons.

Thanks for the tip about checking permissions. Because our way of doing things is so peculiar, I just spent 20 minutes redoing all of them!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you