Why am I getting this error when importing server backup?

Nicholas Koch December 13, 2018

When I am uploading my jira server backup to the cloud using the "Begin Import" button, I am getting this error:

Import error

There was an error importing file Jira1282018.zip: Failed to upzip uploaded file. Following issues were reported:

  • Unable create file from a buffer. Failure: Failure{cause=null, reason=FILE_NOT_FOUND, message='', httpStatusCode=404}

My zip file is about 2GB. Inside my zip is the activeobjects, entities, and data folder. Inside the data folder is an attachment folder.

 

I have tried multiple times. I either get the above error or that the entities.xml is not found in my zip. Thanks in advance for the help.

 

 

1 answer

1 accepted

0 votes
Answer accepted
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 13, 2018

Hi @Nicholas Koch

As in https://confluence.atlassian.com/adminjiracloud/importing-issues-776636788.html   , as the export is > 1GB , can you  can split the backup file and/or remove directories, then re-zip the modified file for import?

Nicholas Koch December 14, 2018

I removed some project attachments and was able to get the file to go through. Thanks for pointing me in the right direction.

Like kiran jonnalagadda likes this

Suggest an answer

Log in or Sign up to answer