When I am uploading my jira server backup to the cloud using the "Begin Import" button, I am getting this error:
Import error
There was an error importing file Jira1282018.zip: Failed to upzip uploaded file. Following issues were reported:
My zip file is about 2GB. Inside my zip is the activeobjects, entities, and data folder. Inside the data folder is an attachment folder.
I have tried multiple times. I either get the above error or that the entities.xml is not found in my zip. Thanks in advance for the help.
As in https://confluence.atlassian.com/adminjiracloud/importing-issues-776636788.html , as the export is > 1GB , can you can split the backup file and/or remove directories, then re-zip the modified file for import?
I removed some project attachments and was able to get the file to go through. Thanks for pointing me in the right direction.
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