Why I do not see upgrade button for ServiceDesk?

[AbrahamA]

Hi

I am on JIRA 6.1.5 and service desk 1.2.7

I would like to upgrade to Service desk 2.5

However I do not see upgrade button next to JIRA Service Desk as shown in image below.

Is it because I need to upgrade JIRA to latest version of JIRA 6.4.6 and then I will be shown the upgrade button.

What will happen to all service desks when I upgrade, will that also be automatically upgraded?

I do have a valid license for Service Desk, so I guess this upgrade will have no issues with license mechanism. I am planning on using Rapid Upgrade method.

Please let me know.

Thanks

Abe

jsd.PNG

[Ed Martinez · Accepted solution]

You're on an older version of JIRA.  Service Desk 2.5 requires JIRA 6.4 or later.

[AbrahamA]

So once I upgrade will I see upgrade button for service desk?

[Ed Martinez]

yep