Why I can't reassign Issue in some JIRA?

[Jennifer Zou]

Hi Everyone,

I am in the manager group which should have the ability to reassignee issues to other users. However, in some JIRAs I can't reassign, I can only change the assign in the bulk change, which is not convienent at all.

Anyone knows why?

Thanks.

[Nic Brough -Adaptavist- · Accepted solution]

When you say "cannot reassign", what are the symptoms?

[Jennifer Zou]

Hi Nic,

On some JIRAs, when I mouse over the assignee, I am able to change the assignee. However, for some JIRAs, Nothing changes when I mouse over...

In our project, we have two issue type screen scheme, one is regular issue type screen scheme, one is support issue type. I am thinking is this problem related to the scheme? For all regular issues, I can change assginee. For all support issues, I can't...

Does this make sense? Please let me know if not clear....

[Nic Brough -Adaptavist-]

Yes, it suggests that the screens for the issue you can mouse-over includes the assignee field, and the screens for the other issue do not.

[Jennifer Zou]

Oops! Thank you very much!!