Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why I am not able to configure the default board in a JIRA Business project? Edited

I am using Business Project type on Jira Service Desk Cloud, I wanna to change the configuration of the default Boards but I can not find any settings related to the Boards. I searched and find that the Boards depends on Workflow status. The issues on (Done) Board disappeared and I can not know what issues have  been done regards this I want to change the configurations. Any help here ??

2 answers

0 votes
Jack Community Leader Jan 20, 2020

Hi Rashid, simply put the default boards are not editable. You would need to create a separate classic Kanban board, associate the Location to your profile and add a shortcut to your business project sidebar.

So default boards note editable, I got a massege on the (Done) Board says (Issues completed more than 14 days ago are hidden, keeping your board fresh and up to date) the question is can I disable this feature ?

The main purpose to me of using Business projects is to track my project status, so Its not acceptable to hide the Done status issues from the board.

Jack Community Leader Jan 20, 2020

No you cannot at this time. You may wish to use the Feedback link to suggest the ability.

Its a needed component on Jira Service Desk Cloud.

Jack Community Leader Jan 20, 2020

You can provide feedback to Atlassian if you wish. I suspect there may even be a suggestion for this already on You could search there and comment/vote/watch.

Thank you Jack for your time, I will voting for this issue.

Jack Community Leader Jan 20, 2020

Hi Ganesh, these images are not representative of a Business project’s default board. Below is such a board. You will note where I created a sidebar board so that I could configure.


Yes Unfortunately he is. 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you