Why Co-Administrator can't add/create Users?

Hello JIRA team,


I have created JIRA setup & added team of 5 members. In which 2 are Administrators & rest of others are developers.

My problem is,

When my Co-Administrator logs in & try to add/create Users so he/she can't?


There is such option is visible or available of add/create Users for my Co-Administrator.


Can you please provide what this happens? And, then what is the use of making multiple Administrators if don't get all access permissions? Please help. Thanks.

1 answer

This widget could not be displayed.

Where do you think you have "made them an administrator"?  Have you added them to the admin groups in the user management section?  Don't confuse your Atlassian account for looking after the licencing and support of the applications with the accounts used to use (and admin) the applications.

Yeah, chances are the other administrator is not in the "site-admins" group.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 5 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

19 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you