I need the Jira NUMBER to be more visible in the Jira cards on the Agile boards and specifically on the Backlog board. You changed the design and I can barely see the numbers. Worse yet in the Backlog board I now am forced to scan my eyes back and forth to connect the JIRA number with the summary. Please move the numbers back to the front and make them more visible or better yet make it configurable so I can do it. I am very frustrated that you push changes like this instead of giving me the option. This change is a very big deal to me and my team. Why would I want to have to read through the entire summary? Engineers use numbers to make it faster and easier when referring to stories and bugs. Now the numbers are barely visible and located where I am forced to scan. Can you do other things with all of your engineering time like fix bugs instead of mess with the UI. I am so very frustrated with the Atlassian JIRA. Urgh!!!!!
Answers is not used as a source for requests or given any weighting when Atlassian do their planning. If they happen to find a thread useful, then it gets raised in JIRA. +1 and shouting here is not relevant, find the right JIRA issues and vote there
Agree. Changing the Backlog Board for no reason and no apparent benefit was a horrible decision. You did not make it better you made it worse. If you are going to do a change like this give your users the ability to revert back or customize it themselves.
For the record this has nothing to do with the cards redesign before you ask as that is all your support team seams to be able to talk about.
mmm ... maybe it's not a suggestion board ... there's a lot of discussion here (a lot of discussion by everyone OTHER than Atlassian ... would be nice if one of their reps would have piped up by now to let us know we're being heard): https://jira.atlassian.com/browse/JSW-15331
I have a call set up for tomorrow with a customer support rep. I will give him all the information from all comments on this and from the JSW. I will also point him to this discussion. I am not optimistic that anything will get done though. Atlassian support is a black hole.
Not only do I want to be able to put the JIRA number back at the beginning of the line, but also it is now almost impossible to see which tickets are closed as only the JIRA number, not the whole line, is stricken through. Either revert back to a complete strikethrough or shade the closed tickets in a different color so it's easy to discern which ones are closed and which ones are opened when scanning the sprint.
For anyone who hasn't seen, there's now a blog post from Atlassian about this, which includes references to the suggestions/improvement/bug issues they are working on as a result of feedback: https://confluence.atlassian.com/jirasoftwarecloud/blog/2016/12/new-design-of-jira-software-issue-cards
They are also updating the following issue with information about updates made:
There is also this suggestion, which is covers moving the issue key to the left:
These are best things to comment & vote on, rather than this question/answer thread..
As @Nic Brough [Adaptavist] mentioned +1's and comments on this question/answer don't make much difference. It's the 'Bug' and 'Suggestion' issues in the JSW project that matter more : https://jira.atlassian.com/projects/JSW
The Atlassian blog post also says "If you have any feedback or suggestions, let us know by clicking on the Feedback icon on the header." - I think that means the bullhorn / megaphone icon that appears at the top bar in JIRA, next to the search box (for example see: https://jira.atlassian.com).
So has anyone actually got someone to admit this a problem and not a feature up and state that they will address it?
I feel like we are all getting run around in circles! Make a bug ticket, oh wait no don't do that post a question and let it get voted on. Oh wait sorry you need to do a support ticket. Around and round we all go.
As I said, Answers is not used as a source for requests or given any weighting when Atlassian do their planning. If they happen to find a thread useful, then it gets raised in JIRA. +1 and shouting here is not relevant, find the right JIRA issues and vote there (don't bother ranting, that's ignored, make a case. I've voted, but not commented because other people have said it better)
Whomever told someone to come here to request a fix for this was, I'm afraid, misleading.
Just a quick update. I had a very nice conversation with a customer support representative today, Paulo Miguel. He was very attentive and understanding. He heard our concerns. I also sent him info including a link to this thread and to JSW-15331 and JSW-15336. Paulo will take our concerns to the next level for discussion. He said he will get back to me tomorrow with an update.
Paulo (the Atlassian Customer Support Rep) sent a follow up today. Here it is:
Thanks for your updates and for your time on the call yesterday!
I have talked to my leader in order to understand what could be done regarding your feedbacks and indeed we agree that are some points where we can enhance our application, we'll need some time to see the best alternatives in this way.
Indeed while we work with our team on that I should post you some workarounds that will help you to manage your tickets on the backlog and on the sprint.
I believe we should have an update on the next business day, and again, sorry for the inconvenience.
I just got this from Greg Keefer of Customer Support:
"I did speak with a developer and the impression I got was that this change was not something that was going to rolled back."
Not sure how we can get any help from Atlassian. I don't know why they would not fix an issue that so many teams are having with an "Enhancement" they made to make our lives better.
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