Who do I know I have JIRA Capture

After login into the JIRA Cloud and see 'About JIRA', one of the plugin shows JIRA Capture (below). Does this mean I have JIRA Capture? I checked with my administrators and they said JIRA Capture is not installed. Are they right or wrong?

JIRA Capture v2.9.1.113

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Hi Bunkiat,

JIRA Capture is pre-installed in JIRA Cloud, like some other add-ons. JIRA Capture requires separate license to be activated.


Here are easy steps to check whether Capture is licensed or not on your instance:

  1. Navigate to your project landing page .
  2. Click the 'Test Sessions' button on the sidebar.

Capture 2015-07-04 at 11.36.43.png


If this message is displayed, it means JIRA Capture is not licensed:

JIRA Capture is currently inactive. To start using JIRA Capture please enter your JIRA Capture license.

Capture 2015-07-04 at 12.30.12.png


Hope this helps!




This is the message I see. Does it mean the same thing?

"JIRA Capture is currently inactive. To start using JIRA Capture, contact your JIRA administrator to activate it."

Yes, it's the same thing. Based on the current user permissions the different messages are shown - that's why we see the difference.

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