Who do I know I have JIRA Capture

After login into the JIRA Cloud and see 'About JIRA', one of the plugin shows JIRA Capture (below). Does this mean I have JIRA Capture? I checked with my administrators and they said JIRA Capture is not installed. Are they right or wrong?

JIRA Capture v2.9.1.113

Copyright © 2002 - 2013 Atlassian Corporation Pty Ltd.

The use of this plugin is subject to the terms of the Atlassian End User Agreement, unless other specified therein.

This plugin includes software developed by the Apache Software Foundation.

 

This plugin also includes code written by other third parties.

Additional details regarding these and other third party code included in this plugin, including applicable copyright, legal and licensing notices, are available in the "licenses" directory inside the plugin.

1 answer

1 accepted

This widget could not be displayed.

Hi Bunkiat,

JIRA Capture is pre-installed in JIRA Cloud, like some other add-ons. JIRA Capture requires separate license to be activated.

 

Here are easy steps to check whether Capture is licensed or not on your instance:

  1. Navigate to your project landing page .
  2. Click the 'Test Sessions' button on the sidebar.

Capture 2015-07-04 at 11.36.43.png

 

If this message is displayed, it means JIRA Capture is not licensed:

JIRA Capture is currently inactive. To start using JIRA Capture please enter your JIRA Capture license.

Capture 2015-07-04 at 12.30.12.png

 

Hope this helps!

--

Cheers,

Ignat.

This is the message I see. Does it mean the same thing?

"JIRA Capture is currently inactive. To start using JIRA Capture, contact your JIRA administrator to activate it."

Yes, it's the same thing. Based on the current user permissions the different messages are shown - that's why we see the difference.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

143 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you