As JIRA admin, I've been trying to figure out a way to quickly determine who all of the Service Desk issues are auto-assigned to. I set them all up, but there are a few hundred, and it's difficult to manage assignees as they leave the company, or change responsibilities when I can't easily see who they are.
Said another way, when a role changes for someone who I suspect may be auto-assigned to Service Desk requests, I need an easy way to see who all of my assignees are so they can be reassigned.
Finding no other way, I asked a developer on the team to see what he could come up with. In case you're looking for this, too, here you go:
Using this free plugin:
I executed the following statement in the DB Console:
SELECT UPPER(vp.KEY) as Project, v.Name as RequestType, vpfv.VALUE as Assignee FROM AO_54307E_VIEWPORTFORM v Inner Join AO_54307E_VIEWPORTFIELD vpf on vpf.FORM_ID = v.ID Inner JOIN AO_54307E_VIEWPORTFIELDVALUE vpfv on vpfv.FIELD_ID = vpf.Id
INNER JOIN AO_54307E_VIEWPORT vp on vp.Id = v.VIEWPORT_ID
WHERE vpfv.FIELD_NAME = 'assignee'
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot