Who are service desk issues auto-assigned to?

As JIRA admin, I've been trying to figure out a way to quickly determine who all of the Service Desk issues are auto-assigned to.  I set them all up, but there are a few hundred, and it's difficult to manage assignees as they leave the company, or change responsibilities when I can't easily see who they are.  

Said another way, when a role changes for someone who I suspect may be auto-assigned to Service Desk requests, I need an easy way to see who all of my assignees are so they can be reassigned.


1 answer

Finding no other way, I asked a developer on the team to see what he could come up with.  In case you're looking for this, too, here you go:

Using this free plugin:

JIRA Home Directory And DB Browser


I executed the following statement in the DB Console:

SELECT UPPER(vp.KEY) as Project, v.Name as RequestType, vpfv.VALUE as Assignee FROM AO_54307E_VIEWPORTFORM v Inner Join AO_54307E_VIEWPORTFIELD vpf on vpf.FORM_ID = v.ID Inner JOIN AO_54307E_VIEWPORTFIELDVALUE vpfv on vpfv.FIELD_ID = vpf.Id 


WHERE vpfv.FIELD_NAME = 'assignee' 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

147 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you