Which users are counted towards JIRA license limits?

[AbrahamA]

Hello

Can you please let me know what situations users do not count towards license. I know this 1 thing

- Inactive users do not count towards license

What other situations will users do not count towards license. I did not find a good compilation.

Please let me know.

Thanks

Abe

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

There is only one condition. If the user has "JIRA Users" global permission and is active, the user is counted against the license.

[Valentijn Scholten]

In JIRA 4.x there was a indicator in the JIRA user browser telling you the number of users coutning towards the license.

https://confluence.atlassian.com/display/JIRACOM/Active+User+Count

In JIRA 5.x this counter has been removed (don't ask me why).

So now you have to user SQL:

https://confluence.atlassian.com/display/JIRAKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+JIRA+License

[Valentijn Scholten]

In my JIRA 5.2.6 it doesn't.

Possbily because I still have an old school "unlimited users" license?

Would still be usefull to know the actual number when the license expires and a new-style license is required.

[Walden Leverich]

The count does show up in 5 under the System Info option in Administration, specifically in the License Info section. So if you want the "official" count that's where you can get it.

[Zul NS _Atlassian_]

Users who are not inside the JIRA Users permission in Global Permission

[Nic Brough -Adaptavist-]

Inactive users do not count as you say. This is a recent function, older versions of Jira were more simple - if a user could log in, then they counted. This is controlled by group membership - the default is to use "jira users" to mean "can log in". Check your global permissions settings for the group(s) that can log in. If an account is not in any of the login groups, then it wouldn't count.