Which users are counted towards JIRA license limits?



Can you please let me know what situations users do not count towards license. I know this 1 thing

- Inactive users do not count towards license


What other situations will users do not count towards license. I did not find a good compilation.

Please let me know.




6 answers

1 accepted

0 vote

There is only one condition. If the user has "JIRA Users" global permission and is active, the user is counted against the license.

In JIRA 4.x there was a indicator in the JIRA user browser telling you the number of users coutning towards the license.


In JIRA 5.x this counter has been removed (don't ask me why).

So now you have to user SQL:


0 vote

Inactive users do not count as you say. This is a recent function, older versions of Jira were more simple - if a user could log in, then they counted. This is controlled by group membership - the default is to use "jira users" to mean "can log in". Check your global permissions settings for the group(s) that can log in. If an account is not in any of the login groups, then it wouldn't count.

0 vote

Users who are not inside the JIRA Users permission in Global Permission

The count does show up in 5 under the System Info option in Administration, specifically in the License Info section. So if you want the "official" count that's where you can get it.

In my JIRA 5.2.6 it doesn't.

Possbily because I still have an old school "unlimited users" license?

Would still be usefull to know the actual number when the license expires and a new-style license is required.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

58 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you