My Service Desk email channel stopped processing emails. Although the connection log shows only success and emails are being marked as processed, no new issues are being created.
After digging deeper I found our about Mail ProcessorJobRunner.
In logs, during the email processing, I see error
RuntimeException: Unable to read next message IOException: invalid characters encountered in base64 data
In this case, my approach was to find the JIRA table where pulled emails are stored and remove the mail item. But it makes me wonder if one problematic email would stop the whole queue and block any further email processing.
Help will be greatly appreciated!
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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