Which permissions does a customer need to log in?

This question is in reference to Atlassian Documentation: JIRA Service Desk permissions

I put a user in the group "jira-servicedesk-users" but when i try to log in to the service portal i get 

"You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators."

I can log in to JIRA, but i want to have it the other way around: Portal Login: Yes, JIRA Login: No

2 answers

1 accepted

I got it. 

The portal users must not be in any of the application groups (such as "jira-servicedesk-users"),

but they must have the project role "Service Desk Customers" for at least one project

Each user has application access options in their user settings in user management.  One option should say something like "portal access only"

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

37 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you