Which permission is needed to use @Username in the comment of a ticket in Jira


It seems that only the administrators of my jira instance can use @Username or [ ~Username] to refer or address to other in the comment of the jira ticket? Which permission allows every users to do so?

Thanks for the reply


3 answers

1 accepted

This widget could not be displayed.
Jeff Thomas Atlassian Team Dec 11, 2013

Check out Mentions are Not Working in JIRA to see if any of those steps help solve the issue.

It's likely a permission issue, so look at these two specifically:

  1. Ensure that the user has the Browse User Global Permissions, as in Managing Global Permissions.
  2. The user being mentioned must have Browse Project permission for the project where they are being mentioned.
This widget could not be displayed.

The users under JIRA Users permissions under Global permissions can be referred to in comments. All such users are termed as active and contribute towards your jira licence members.


This widget could not be displayed.


It was a permission issue, I fixed it thanks to your last comment.

Thank you

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

97 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you