I'm trying to make a backup on Backup Manager, but the generated file is on WebDav. When WebDav asked for the login, I tried with my JIRA Account and didn't work, then I tried with my Atlassian Account and is not working.
How can I access the WebDav area ?
I've figured it out and yes I'm 99% sure you all have the same issue and this is a simple case of the support team of Atlassian not knowing the right answer (Do not get offended because it is true).
The simple point is for some reason the system demands your username that is listed under the user management area. This is not your email and this is not the full name (what ever you see coming up on your profile).
This is only seen under USER MANAGEMENT-USERS. (see attached)
Default will probably be "admin" and then require your password.
As you can see at Accessing Your WebDAV Directory - Cannot See Data and HTTP Authorization Required Message, you need to be a member of the administrators group to access your WebDAV directory.
Hope this helps.
I'm having the same trouble. I have administrator access and two other users who also have admin access can't get to webdav. We see the login screen but the login/pword are not accepted. We are using JIRA cloud. On a mac. I tried several approaches with different webdav clients and the direct Mac OS approach. Any ideas?
I'm the site admin and belong to the right group but still no show. I have used Windows and also Total commander with Webdav plugin but i'm not able to access
In Explorer i use this format and it ask me for user+pass but it does not accept it.
Please help! I read so many help pages and googled allot but so far no luck.
I had the same problem, and filed a support case (JST-167888).
In my case
Once I was added to all the ADMIN groups, and our database was patched, I was able to access our WebDav area, as intended.
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