Which edition of JIRA to use for client bug requests in pubic mode

Hello. 

Now that JIRA has several editions (Software, Core, Service Desk), I wonder which is best to be a public facing site for clients being able to submit bug reports and track the procession? Is it Software or Service Desk edition of JIRA? 

Thanks

2 answers

1 accepted

1 vote

>best to be a public facing site for clients being able to submit bug reports and track the procession? Is it Software or Service Desk edition of JIRA?

Both.  You need to work through what you really want and choose the most appropriate.  If you want your users to see all the details, and be aware of what your developers are doing, you need to let them into Software.  If you want a vastly simplified interface that gives the customers feedback without overwhelming them with your process and details, you want Service Desk. 

Have a look at how Atlassian do it - they have both.  Https://Jira.atlassian.com is Atlassian's public bug and issue tracker for all of their applications, and it's JIRA Software.  But if you want support, https://support.atlassian.com is a Service Desk setup.

1 vote

Service Desk. Check the features to understand more about the functionality and also take a look at the licensing. Customer licenses are free and you can use agent licenses for your support team.

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