Which Service Desk model to start with?

[Milo Test]

Confluence admin, new to supporting JIRA.

I have a user that wants to start a new Service Desk project that is somewhere between IT Service Desk and Customer Service. Which of the two should I use as the base?

[cptBarbosa · Accepted solution]

Hi Milo, I guess it depends on its specific needs. If the need is feedback collection, customer service suits it better.

And if it is the management of incidents, service desk. Both of them can be customized to your particular need.

If your user have any particular idea share it here, so I can do a better understand of it and give you a proper answer.

Hope it helps.

[Milo Test]

Thanks. I think we'll start with Service Desk and customize from there.