Which Service Desk model to start with?

Confluence admin, new to supporting JIRA.

I have a user that wants to start a new Service Desk project that is somewhere between IT Service Desk and Customer Service. Which of the two should I use as the base?

1 answer

1 accepted

This widget could not be displayed.

Hi Milo, I guess it depends on its specific needs. If the need is feedback collection, customer service suits it better.

And if it is the management of incidents, service desk. Both of them can be customized to your particular need.

If your user have any particular idea share it here, so I can do a better understand of it and give you a proper answer.

 

Hope it helps.

Thanks. I think we'll start with Service Desk and customize from there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

290 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you