Where is the JIRA mail queue?

We are running Jira 4.3.4 and currently have over 5k pending email updates that will not flush from the mail queue. Where is the queue in the application so I can have an sys admin purge the queue and clear the mail queue displayed in Jira?

3 answers

1 accepted

Hi Robert,

The Mail Queue is only stored in memory, so in the event that you want to forcibly flush it then you can do this by simply restarting your instance. The advice given by Radek is good so you should investigate these options, but if your mail notifications were being sent but have stopped then this can be caused by performance issues, and so you should check the following document for other possible fixes: https://confluence.atlassian.com/display/DOC/Performance+Tuning

If the issue persists, then open a ticket with Support and we will assist you in investigating the cause of this issue.

All the best,
John

Hello Robert,

Your issue may have several reasons, for instance:

  • wrong SMTP server settings
  • firewall blocking JIRA connections to SMTP server

Please look at the Mail Queue Never Flushed Automatically and Troubleshoot Mail Notification Problems pages.

You can find the "Mail Queue" option in the JIRA Administration page (bottom right Mail section). You have a Flush queue button there that can help you flushing the queue.

Regards,

Radek

Hello John,

We are encountering the same types of issue with our JIRA applications. The link you provided lead to a confluence pages. Does it mean that confluence and JIRA works the same ways regarding sending ?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,898 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot