Where is the JIRA Service Desk after JIRA 7.0 Software upgrade?

I installed JIRA Software 7.0 then went to Application and Installed JIRA Service Desk 3.0.

Under Projects I see 'Service Desk' and my service desk project is in it.  However all I see in the service desk project is the "Open Issues."  All of the Queues, Customers, Reports, and Customer Portal are missing.

The project type is 'Service Desk'  Our license key is valid and maintenance has not expired.  I have restarted JIRA several times.

Paulo- I'm unable to post additional comments are upload attachments becasue I'm a new user I guess.

If you're available to troubleshoot the screenshots and info are here: 


2 answers

1 vote
Paulo Hennig Atlassian Team Oct 07, 2015

Hello Jeremy,

It suppose to have the queues, request types and customer portal right after you select the Service Desk project as the following image

Screen Shot 2015-10-07 at 1.33.42 PM.png

By this reason, can you check if your project type match Service Desk and the license is well applied?

I have the same problem. None of these are available when I go into a Service Desk Project. The Service Desk tab on the main bar is also gone. I see the service desk projects, but they look like regular projects, mostly. Maybe I did something wrong during install. I did not read the upgrade guide, so I downloaded the binary install file for both JIRA Software and JIRA Service Desk, and installed them manually. The lisence is valid for both JIRA and Service Desk.

I uninstalled Service Desk under Applications, and the reinstalled it. After that it was all back.

0 vote
Christian Roestel Community Champion Feb 15, 2016

It seems like Service Desk add-on didn't start after Jira Restart. I would like to clear plugin caches and increase time for waiting plugins to start. This procedure requires restart of the instance.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot